Frequently Asked Questions 

You can book an appointment by completing our online intake form via the "Book an Appointment" button, or by sending us a message through our contact page. A member of our team will get back to you to confirm your booking.

Your first session is an opportunity to share what brings you to counselling and to begin building a relationship with your therapist. There is no pressure to share more than you are comfortable with. Your therapist will take time to understand your situation, answer any questions, and discuss how you might work together going forward.

Each of our practitioners has unique qualifications, areas of expertise, and therapeutic approaches. We recommend reading through each therapist's profile to find someone whose experience feels relevant to your needs. If you are unsure, you can let us know your situation in the booking form and we will help match you with the right person.

No. You do not need a referral from a GP or any other professional to access our services. You can book directly through our website. However, if you have a mental health care plan from your GP, please let us know as this may affect how your sessions are structured.

Session fees vary by practitioner and service type. Visit each practitioner’s profile for current fees, or contact the centre to confirm the cost before booking.

Clients with certain health funds such as Bupa, AHM, ARHG, HCF, and Medibank may be eligible to claim rebates for their sessions. Please check with your practitioner and health fund for specific details regarding your policy.

If you are currently experiencing financial difficulties, please speak to your practitioner, who may consider a reduced rate.

Yes. Online sessions are available via secure video conferencing. Please check with your chosen practitioner to confirm whether online sessions are suitable and available for you.

Session length varies by practitioner and service type. Stephani offers 60 minute individual sessions. Please check your practitioner’s profile and confirm the duration when booking.

Cancellation fees depend on the notice given and whether this is your initial or a subsequent session. Please read the cancellation policy in our booking terms before booking, and contact the centre if you need clarification.

We are located at 1/27 Murray Crescent, Griffith ACT 2603. Street parking is available on Furneaux Street (next to St. Christopher's Church) or the Coles carpark in Manuka.

We offer individual counselling, couples counselling, family therapy, mediation, discernment counselling, post-separation support, clinical supervision, grief counselling, restorative practice, and trauma-informed therapy.

Counselling often focuses on specific issues and practical strategies to manage challenges in the shorter term. Psychotherapy tends to explore deeper patterns, early experiences, and relational dynamics over a longer period. In practice, many of our practitioners work across both, tailoring the approach to what each client needs.

EFT is an evidence-based approach to couples therapy that focuses on strengthening the emotional bond between partners. It helps couples identify negative interaction patterns and develop more secure, responsive ways of relating to one another. Our accredited EFT therapists bring deep expertise in this approach.

Yes. Several of our practitioners work with children and adolescents. Stephani Stephens welcomes individual clients across the lifespan from age 4+. Please view our practitioner profiles or contact the centre to find suitable support.

Yes. We offer professional clinical supervision for counsellors, social workers, psychotherapists, and allied health practitioners. Supervision is available individually or in small groups, both in-person and online.

Counselling can support you with a wide range of concerns including anxiety, depression, stress and burnout, grief and loss, relationship difficulties, trauma, life transitions, family conflict, and more. You do not need to have a diagnosed condition to benefit from therapy.